How do I factory reset my Linksys or Cisco phone and reprovision it?

Factory Resetting Phone

Select the menu button on your phone (below voicemail button, looks like a sheet of paper with a folded corner) and scroll down to the Factory Reset menu choice. Select this feature and follow the steps to factory reset the device.

Once completed and the phone has powered back up to main screen press the options button on your phone and scroll down to the Network menu choice. In here you should find the phones ip address on the local network.

Go to your computer, open your web browser, and enter http://192.168.x.x replacing the x.x part with the ip address obtained in the address bar of the browser and navigate to the site. You'll see an administration panel where you can view the status of your phone as well as configure it.

At the top right section you should see two links. Click admin first, wait for the page to reload. Next click on advanced and wait for page to reload.

Provisioning the phone

Click on the Provisioning Tab and ensure 'Provision Enable' is set to yes

Set 'Profile Rule' to: http://provision.thinktel.ca/init.cfg

Click on 'Submit All Changes'

Your Cisco/Linksys device will reboot up to four times with firmware potentially being upgraded if out of date

Please note: It can take up to 10 minutes for your device to populate in our provisioning servers

Quote your device MAC address or serial number when placing orders for VoIP service on your Cisco/Linksys hardware